{"xsrfToken":"B7W5-H971-8G9W-OJ02_809f6485608e09d4902f22c01a45957656242488_lout","branding":{"id":"6","key":"esbenit","name":"ESBEN Business IT Solutions","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Esben Business IT Solutions","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Esben Business IT Solutions","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#f47f3f","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"6","key":"esbenit","projectId":10104,"serviceDeskId":6,"name":"ESBEN Business IT Solutions","description":"<p>Welcome! You can raise an ESBEN Business IT Solutions request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"198","name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","introHtml":"<p>Report a problem that you are experiencing, please provide as much information as possible.</p>","icon":10732,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[21],"key":""},{"id":"189","name":"General Tasks","descriptionHtml":"","callToAction":"General Tasks","introHtml":"","icon":10732,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[],"key":""},{"id":"176","name":"Emailed Ticket","descriptionHtml":"","callToAction":"Emailed Ticket","introHtml":"<p>Request received from your email support channel.</p>","icon":10752,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10752","groups":[],"key":""},{"id":"152","name":"Request assistance with existing setup","descriptionHtml":"","callToAction":"Request assistance with existing setup","introHtml":"","icon":10758,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10758","groups":[],"key":""},{"id":"151","name":"Request Survey/Expansion","descriptionHtml":"","callToAction":"Request Survey/Expansion","introHtml":"","icon":10771,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10771","groups":[],"key":""},{"id":"150","name":"Request configuration change","descriptionHtml":"","callToAction":"Request configuration change","introHtml":"","icon":10729,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10729","groups":[],"key":""},{"id":"149","name":"Request additional equipment/features","descriptionHtml":"","callToAction":"Request additional equipment/features","introHtml":"","icon":10744,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10744","groups":[],"key":""},{"id":"148","name":"Request Domain/Hosting Pricing","descriptionHtml":"","callToAction":"Request Domain/Hosting Pricing","introHtml":"","icon":10733,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10733","groups":[],"key":""},{"id":"147","name":"Site Development","descriptionHtml":"","callToAction":"Site Development","introHtml":"","icon":10739,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10739","groups":[],"key":""},{"id":"146","name":"Request Change to DNS/Nameservers","descriptionHtml":"","callToAction":"Request Change to DNS/Nameservers","introHtml":"","icon":10763,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10763","groups":[],"key":""},{"id":"145","name":"Domain/Hosting Renewals","descriptionHtml":"","callToAction":"Domain/Hosting Renewals","introHtml":"","icon":10747,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10747","groups":[],"key":""},{"id":"144","name":"Request Mailflow Change or Delegate Access","descriptionHtml":"","callToAction":"Request Mailflow Change or Delegate Access","introHtml":"","icon":10737,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10737","groups":[],"key":""},{"id":"143","name":"Create/Modify/Delete Mailbox","descriptionHtml":"","callToAction":"Create/Modify/Delete Mailbox","introHtml":"","icon":10752,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10752","groups":[],"key":""},{"id":"142","name":"Create/Modify/Delete account","descriptionHtml":"","callToAction":"Create/Modify/Delete account","introHtml":"","icon":10753,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10753","groups":[],"key":""},{"id":"141","name":"Request new server feature/role","descriptionHtml":"","callToAction":"Request new server feature/role","introHtml":"","icon":10729,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10729","groups":[],"key":""},{"id":"140","name":"Request new file share setup","descriptionHtml":"","callToAction":"Request new file share setup","introHtml":"","icon":10770,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10770","groups":[],"key":""},{"id":"139","name":"Request managed printer access","descriptionHtml":"","callToAction":"Request managed printer access","introHtml":"","icon":10771,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10771","groups":[],"key":""},{"id":"138","name":"Create/Modify/Delete security group","descriptionHtml":"","callToAction":"Create/Modify/Delete security group","introHtml":"","icon":10759,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10759","groups":[],"key":""},{"id":"137","name":"Create/Modify/Delete user account","descriptionHtml":"","callToAction":"Create/Modify/Delete user account","introHtml":"","icon":10754,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10754","groups":[],"key":""},{"id":"136","name":"Request a new remote office","descriptionHtml":"","callToAction":"Request a new remote office","introHtml":"","icon":10763,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10763","groups":[],"key":""},{"id":"135","name":"Request upgrade/downgrade to phone system","descriptionHtml":"","callToAction":"Request upgrade/downgrade to phone system","introHtml":"","icon":10732,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[],"key":""},{"id":"134","name":"Request new extension","descriptionHtml":"","callToAction":"Request new extension","introHtml":"","icon":10771,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10771","groups":[],"key":""},{"id":"133","name":"Report a problem with phones/call quality","descriptionHtml":"","callToAction":"Report a problem with phones/call quality","introHtml":"","icon":10731,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10731","groups":[],"key":""},{"id":"132","name":"Request call flow changes","descriptionHtml":"","callToAction":"Request call flow changes","introHtml":"","icon":10767,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10767","groups":[],"key":""},{"id":"131","name":"Request/Port a phone number","descriptionHtml":"","callToAction":"Request/Port a phone number","introHtml":"","icon":10731,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10731","groups":[],"key":""},{"id":"130","name":"Request a new remote office link","descriptionHtml":"","callToAction":"Request a new remote office link","introHtml":"<p>Want to link a new branch office to current HQ?</p>","icon":10763,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10763","groups":[],"key":""},{"id":"129","name":"Request anti-virus policy change","descriptionHtml":"","callToAction":"Request anti-virus policy change","introHtml":"<p>Is the scan happening at an inconvenient time? Scanning exclusions need to be added for a software or a website?</p>","icon":10732,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[],"key":""},{"id":"128","name":"Report an issue with your anti-virus","descriptionHtml":"","callToAction":"Report an issue with your anti-virus","introHtml":"<p>Is a valid application/website is being blocked?</p>","icon":10768,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10768","groups":[],"key":""},{"id":"127","name":"Request firewall policy change","descriptionHtml":"","callToAction":"Request firewall policy change","introHtml":"<p>Adjust level of access to internet and from it (block all game sites, violence or gambling)</p>","icon":10764,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10764","groups":[],"key":""},{"id":"126","name":"Request a VPN account","descriptionHtml":"","callToAction":"Request a VPN account","introHtml":"<p>Need access to office network remotely?</p>","icon":10759,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10759","groups":[],"key":""},{"id":"125","name":"Report a website access problem","descriptionHtml":"","callToAction":"Report a website access problem","introHtml":"<p>You no longer can access a website?</p>","icon":10766,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10766","groups":[],"key":""},{"id":"124","name":"Request New Hardware","descriptionHtml":"","callToAction":"Request New Hardware","introHtml":"<p>Need a new mouse, keyboard, monitor, laptop, phone etc.?</p>","icon":10729,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10729","groups":[],"key":""},{"id":"123","name":"Request New Software","descriptionHtml":"","callToAction":"Request New Software","introHtml":"<p>Need software installing on a new device? Sage, Office, CAD?</p>","icon":10728,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10728","groups":[],"key":""},{"id":"122","name":"Request Software Upgrade","descriptionHtml":"","callToAction":"Request Software Upgrade","introHtml":"<p>Need assistance with updating existing software?</p>","icon":10728,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10728","groups":[],"key":""},{"id":"120","name":"Question?","descriptionHtml":"","callToAction":"Question?","introHtml":"<p>Do you have a general question regarding your existing systems or maybe want to know about some new ones?</p>","icon":10758,"iconUrl":"https://esben.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10758","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"General Support"}],"orderMapping":{"21":[198],"23":[133,134,131,132,135,136],"22":[129,126,127,125,128,130],"27":[152,151,150,149],"26":[148,147,146,145],"25":[144,143,142],"24":[141,140,139,138,137]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESBENIT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Esben Business IT Solutions","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=esben","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"B7W5-H971-8G9W-OJ02_809f6485608e09d4902f22c01a45957656242488_lout","baseUrl":"https://esben.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0a85240b-fd1f-4cb4-9e53-0baed4a51f4a","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}