Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Esben Business IT Solutions
  1. Esben Business IT Solutions
  2. Buckminster Broadband

Billing and Accounts

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"e3dfe6e44b5fa3c5046a9fbbf9c4fc22cbb754fe_lout","branding":{"id":"2","key":"bb","name":"Buckminster Broadband","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d48517","headerLinkHoverBGColor":"#d48517","headerBadgeColor":"#d48517"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Esben Business IT Solutions","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Esben Business IT Solutions","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#f47f3f","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"bb","projectId":10100,"serviceDeskId":2,"name":"Buckminster Broadband","description":"<p>All Buckminster Broadband customers should report issues via this button.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"199","name":"Billing and Accounts","descriptionHtml":"","callToAction":"Billing and Accounts","introHtml":"<p>All issues relating to direct debits, credit control, account details and changes.</p>","icon":10744,"iconUrl":"https://esben.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10744","groups":[17],"key":""},{"id":"219","name":"Service Issues","descriptionHtml":"","callToAction":"Service Issues","introHtml":"<p>Report any issues with the brodband service such as slowness, intermittent drops, poor wifi, wifi coverage, phone call quality issues</p>","icon":10791,"iconUrl":"https://esben.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10791","groups":[34],"key":""},{"id":"218","name":"Service Loss","descriptionHtml":"","callToAction":"Service Loss","introHtml":"<p>Report a complete loss of service, such as no internet or phone service</p>","icon":10793,"iconUrl":"https://esben.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10793","groups":[34],"key":""},{"id":"177","name":"Emailed Ticket","descriptionHtml":"","callToAction":"Emailed Ticket","introHtml":"<p>Tickets received via Email</p>","icon":10752,"iconUrl":"https://esben.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10752","groups":[],"key":""},{"id":"190","name":"General Task","descriptionHtml":"","callToAction":"General Task","introHtml":"","icon":10729,"iconUrl":"https://esben.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10729","groups":[],"key":""},{"id":"182","name":"Issues with Broadband","descriptionHtml":"","callToAction":"Issues with Broadband","introHtml":"<p>Report any issues you experience with the broadband such as intermittent drops in service, slow speeds etc.</p>","icon":10739,"iconUrl":"https://esben.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10739","groups":[],"key":""},{"id":"185","name":"No Broadband","descriptionHtml":"","callToAction":"No Broadband","introHtml":"<p>Report a complete loss of service such as no internet or phone service</p>","icon":10747,"iconUrl":"https://esben.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10747","groups":[],"key":""}],"reqGroups":[{"id":34,"name":"Broadband"},{"id":17,"name":"Accounts"}],"orderMapping":{"17":[199],"34":[219,218]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYTg1MjQwYi1mZDFmLTRjYjQtOWU1My0wYmFlZDRhNTFmNGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE1Njk1NTAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MDc2MDEwLCJuYmYiOjE3NzkwNzQ4MTAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.VyzGRLZE_pm7TV2KryZdiQL4vRVBp6zw8llsiPLtNj0","targetCollection":"upload-user-collection--156955009","endpointUrl":"https://api.media.atlassian.com","clientId":"0a85240b-fd1f-4cb4-9e53-0baed4a51f4a","tokenDurationInMins":20}},"reqCreate":{"id":199,"projectId":10100,"issueType":{"id":"10005","name":"Task"},"form":{"name":"Billing and Accounts","descriptionHtml":"","callToAction":"Billing and Accounts","intro":"<p>All issues relating to direct debits, credit control, account details and changes.</p>","instructions":"","icon":10744,"iconUrl":"https://esben.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10744","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Customer Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["4"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":true,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]},{"value":"10000","label":"Blocker","selected":false,"children":[]},{"value":"10001","label":"Minor","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10230","fieldConfigId":"10435","label":"Telephone Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10229","fieldConfigId":"10434","label":"Address","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10228","fieldConfigId":"10433","label":"Post Code","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Accounts Issue","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/199","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/199","calendarParams":{"firstDay":0,"date":"2026-05-18T04:26:51+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYTg1MjQwYi1mZDFmLTRjYjQtOWU1My0wYmFlZDRhNTFmNGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE1Njk1NTAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MDc2MDExLCJuYmYiOjE3NzkwNzQ4MTEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.fgO1godsUxbWmSScK3zXdnhrfgACSMEN_lhr5P6y41w","targetCollection":"upload-user-collection--156955009","endpointUrl":"https://api.media.atlassian.com","clientId":"0a85240b-fd1f-4cb4-9e53-0baed4a51f4a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=esben","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e3dfe6e44b5fa3c5046a9fbbf9c4fc22cbb754fe_lout","baseUrl":"https://esben.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://esben.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0a85240b-fd1f-4cb4-9e53-0baed4a51f4a","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c971032b261b420cb6a61a7493e962ce","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://esben.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}